Fair Use Policy

Introduction

OuiHeberg provides a quality network with 10Gbps Fair Use connectivity. This Fair Use policy aims to ensure that all our customers benefit from an optimal experience by clearly defining the rules for using our network resources. The Fair Use policy allows for unlimited data usage, but regulates certain behaviors that could negatively impact other users.

Fair Use Definition

The term "Fair Use" means that bandwidth is not limited in volume, but is subject to reasonable use that must not harm other clients sharing the same infrastructure. OuiHeberg reserves the right to take action if a client's usage exceeds what is considered reasonable.

Fair Use Policy Objectives

This policy aims to:

• Ensure fair access to network resources for all clients
• Prevent network congestion and maintain its stability
• Ensure a quality experience for all our customers
• Protecting our infrastructure against abuse and malicious uses

Reasonable Use

Fair use is considered when it:

• Does not significantly degrade network performance for other users
• Does not generate excessive and continuous bandwidth consumption
• Respects the general terms of use of our services
• Fits within legal and legitimate uses

Examples of non-conforming uses

Uses that are considered non-compliant with Fair Use include:

• The continuous use of bandwidth at 100% of its capacity for long periods
• Hosting services requiring extremely high bandwidth (such as high-traffic video streaming sites)
• Sharing or redistributing the connection to unauthorized third parties
• Extensive use for peer-to-peer download services
• Setting up open proxies or high-traffic public VPNs
• Activities generating an unusually high number of requests or connections

Network Monitoring and Management

OuiHeberg uses automated systems to monitor network usage and detect anomalies. These systems allow:

• To identify spikes in usage and unusual traffic patterns
• To measure the potential impact on overall service quality
• To intervene in case of use likely to affect the stability of the network

Measures applicable in case of non-compliance

In case of non-compliance with this Fair Use policy, OuiHeberg may, at its discretion:

1. Send a warning email to the concerned customer
2. Temporarily apply bandwidth restrictions
3. Temporarily suspend the relevant service
4. In case of recurrence or serious abuse, terminate the contract in accordance with our general terms and conditions

These measures will be applied in a proportionate manner based on the severity and recurrence of the offenses.

Guaranteed Bandwidth

Although the 10Gbps connection is shared among multiple clients according to the Fair Use principle, OuiHeberg undertakes to guarantee a minimum level of network performance. Performance may vary depending on overall network usage, but we strive to maintain a quality experience for all our users.

Transparency and Communication

OuiHeberg is committed to informing its customers:

• In case of changes to this Fair Use policy
• If limitation measures need to be applied to their service
• On best practices for optimizing network resource utilization

Exceptions

Exceptions to this policy may be granted for specific and legitimate needs. These exceptions must be requested and approved in writing before any planned intensive network usage.

Policy Changes

OuiHeberg reserves the right to modify this Fair Use policy at any time. Customers will be informed of significant changes by email and by posting on our website.

Contact

For any questions regarding this Fair Use policy or to report a network issue, please contact our customer service via our contact page.